POLICIES & PROCEDURES
Procycles have a number of policies and guidelines that determine the way we strive to deliver the best outcomes in your dealings with us. Please be aware of the policies listed here and keep in mind our first priorities and loyalties are with you – our customers.
Procycles is committed to protecting your privacy. This policy applies to the websites www.procycles.com.au and www.procycles.net.au as well as to Procycles stores and will allow you to understand how Procycles may collect, communicate, store, disclose and use your information. As you communicate with us Procycles will at times collect and use certain information from you. We do not collect this information unfairly or unlawfully. We use this information for purposes such as fulfilling orders, providing customer service and communicating with you generally in respect of business transactions. We will not use this information to market to you if you do not wish us to do so.
We will protect your personal information by reasonable safeguards against loss, theft, unauthorised access, disclosure, copying, use or modification.
In most cases the only personal information retained by us are the name, address, telephone and email details along with details of items purchased in the form of â€œan orderâ€ within our computer system. This is necessary for facilitating things such as any after sales service or warranty claims.
Disclosure of Information:
Procycles will not share, sell or divulge your private information to third party organisations other than when such organisations are acting on our behalf in fulfilling our agreements with you, for example, Australia Post delivering your order.
It should be understood that Procycles may be obliged to provide information about you to certain agencies under the force of law.
In providing our products and/or services, Procycles may disclose your personal information to a third party for the purpose of the third party providing you with a loyalty gift on Procyclesâ€™s behalf and informing you of the products and/or services constituting the gift. This is likely to involve the third party contacting you. If you do not wish for your personal information to be used and disclosed for this purpose, please contact Procycles.
When information is transmitted to us it is done so over a secure server (Secure Sockets Layer or SSL) using the most up to date levels of encryption to protect your details during transmission. Transmission of name and address details to the Australia Post eParcel system, the PayFlow payment provider and between the payment provider and our bank, National Australia Bank (NAB), are also handled securely and encrypted. Procycles websites are fully compliant with Payment Card Industry (PCI) standards.